Customer value includes:

• Reduces IT cost and improves shareholder value
• Provides the flexibility to transition and transform to the next generation of infrastructure and applications
• Allows the company to focus on there core capabilities
• Improves company communication and cooperation
• Gains access to industry, business and technology experts
   

What is included in Desktop2Go Standard?
Services provided:

• Remote monitoring and management by d² Business Solutions 24x7 Network Operations Center.
• Proactive Network Management for Servers and Desktops provides ultimate protection to keep critical Servers, workstations and users operational.
• Regularly Scheduled Onsite Visits, Onsite Support, Telephone Support, Email Support and support through Instant Messenger.
• Priority access to network engineering available 24x7 for notifications and escalation
• Administrative access to Desktop2Go Manager - Alerting, Reporting and Ticketing system
• 24x7 Emergency support is included, without any additional charges.
• Remote PC Control and Troubleshooting.
• Symantec Endpoint Security - Corporate Edition Anti-Virus
• 1 hour total support per computer (10 computers equals 10 hours total support for your business).
   

Network Management Services include the following:

• Preventive server maintenance
• Security Patch Management - SQL Server, Exchange, IIS, OS
• Virus Definition Management
• Backup Management
• Hotfix /Service Pack Management
• ISP Connection support
• Service Monitoring and notification
• General server and user administration
• Printer support
• System Log Monitoring
• Virus Protection Management
• Application Deployment
• Application Addition and Change Notification
• Hardware Change Notification
• Security Log Monitoring
• Application Log Monitoring
• Security Log Monitoring
• End User Remote Control
• Application Deployment (customizable)
• Network Documentation
• Software Compliance
• Firmware Management
• Upgrade planning and management
• Event log Monitoring
• Daily System Audits
• Trouble ticketing reporting and status
• Preventive workstation maintenance
• End User Support Portal
• End user remedial support
• PC Configuration and Maintenance
• Monthly Management Reports
• Spyware Removal and management
• Custom Mgmt Scripts (defrag, etc…)
• Asset Inventory and Management of PC Systems
• Report Generation
• Remote Management
• Automated Alert Escalation and Repair
• Desktop Policy Enforcement
• Backup and Disaster Recovery
• Purchasing recommendations
• Asset Management
• And many other tasks specific to your network configuration

 

	Desktop2Go Standard	Employee
24x7 Availability
Enterprise Monitoring
Proactive Maintenance
Regularly Scheduled Audits
Fixed Monthly Price
Continuous Training and Development
Monthly Reporting and Documentation
Startup Effort Required	Minimal	2-3 Months of Training
Proven Framework and Process
Backed by Industry Leading Vendors
Remote or Onsite Assistance
Additional manpower on demand
Weekly Off-site Backup
Quarterly Security Audits
Annual Disaster Recovery Audits
Monthly Cost    $695 Minimum Contract	Starting at $695	from $4500 (average salary of System Administrator in Orange County)

Our outsourced IT services are here to help. Whether you are looking for reduced costs, more time to focus on your core business, or just the simplicity of having us handle your IT, our Desktop2Go Pro service is designed with you in mind. The average Systems Administrator position in Orange County carries a salary of $56,000. Once you add in benefits, overhead, administrative costs, vacation time, sick days and training the real cost of IT Support becomes very apparent.   We developed our Desktop2Go Standard Service with the goal to provide better service at a lower price for small businesses.   Are you looking for an IT Outsourcing solution or you know of someone that could benefit from our services, please call us at (949) 631-7000 or email us at sales@d2business.com, we are here to take care of your IT and technology needs.